Protect your
Freshdesk Data

Does Freshdesk Backup Data?

They do but they cover the entire platform. What this means is that once things go south for Freshdesk, they will be able to restore every account that was lost.

However, the downside of this method is they cannot do this on a per-account basis. Titan Backup, on the other hand, provides you with full control and access to your backups.

Can Titan Backup Handle High Volumes of Data?

It can. Our system is designed to accommodate a large number of records at any given time. This is one of the key features that allow us to quickly store and restore data.

When Titan Backup Runs a Backup Process?

Typically, our system runs a backup process around noon every single day. This process will not render your account unusable, even if you need to run a couple of different backup processes at a time.

Is my Freshdesk Data Secure?

Protecting your information is our number one priority. We treat each stored record with the utmost security and even created a separate system Rewind Vault (we even trademarked it) that’ll encrypt data and store it separately. You can read more about Rewind Vault at titanbackup.com/security

Is Titan Backup GDPR Compliant?

If you are based in the EU, rest assured as all our services are GDPR compliant. We make accessing invoices and customer data easy as all of your data is stored in Europe.

How will I be Billed?

Once you’ve installed Titan Backup into your Freshdesk account, you’ll be able to select a plan. We recommend selecting a plan that accommodates all your records and leaves room for just as many.

Alternatively, you can start the 7-day trial by entering your credit card information in the proper field. Once completed, you will be billed monthly.

I Still Have Some Questions, Whom Can I Speak To?

If you feel like you need to clarify some details, you can reach us by pressing the chat icon at the bottom right corner or drop us a message over at [email protected]

What Freshdesk data can I backup and restore?

We try to store as many things as possible. Our backup system is limited to what the API allows us to gather, which is more than most other solutions by the way.

The list includes:

• Tickets

  including private and public comments, Created at/Updated at/Closed at ticket dates, author and ‘Created at’ date of the comment, СС, tags and ticket attachments

• Custom Fields value
• Users
• Organizations

  connected to users

• Agents
• Groups

  connected to agents

• Knowledge Base

  including categories, folders, articles, attachments, and inline images (Base64) in articles

• Discussions

  including categories, forums, topics, and comments

Be sure to visit our Pricing Page to learn more about storing options.

Is Titan Backup CCPA Compliant?

Same as with GDPR, if you are based in the EU, rest assured as all our services are CCPA compliant. We make accessing invoices and customer data easy as all of your data is stored in Europe.

Can I Upgrade or Downgrade My Plans?

Titan Backup allows you to downgrade and upgrade plans whenever you like. We make this process super easy too. Just click on the Subscriptions tab in our extension and click on the “Change Plan” to start a chat with our manager. He will help you pick the right plan and cover all the technical know-how.

Can I just Use CSV Files as Backups?

You can. But it doesn’t mean that you want to. CSVs are fragile and aren’t meant to store vast numbers of records. They won’t be able to store your entire account and they are pretty prone to errors. Long story short, CSVs aren’t suited for such operations.

Will I be Upgraded Automatically?

If you exceed the storage limit, we’ll automatically move your account to the required plan for that month so that your backups continue to be updated. No additional actions are required on your end.